Privacy policy

WE FOLLOW OUR POLICIES

Eskoz is a cluster of clothing brands that presents a collection of over 100+ Pakistani and International brands, offering discounts ranging from 20% to 70% every day of the year. We bring to our customers a diverse array of brands and categories at incredibly affordable prices, all within an environment that exudes a refreshing and enjoyable vibe.

Our primary objective revolves around catering to the clothing requirements of every individual while ensuring uncompromised quality at regular prices. At Eskoz, you’ll discover products at prices lower than other retailers, all backed by our commitment to authenticity and lasting durability. We establish strong bonds with our customers through the delivery of top-notch products, ensuring that no wardrobe need remains unmet.

Recognizing the apprehensions associated with online shopping, we’ve taken steps to eliminate any concerns. Our hassle-free return policy allows for product returns within 15 days of delivery, offering the option for refunds or exchanges. We’re committed to addressing legitimate concerns and offering flexibility in this regard. Additionally, our customer service support team on WhatsApp facilitates pre-dispatch product checks, building a foundation of trust in our offerings.

While quality often comes with a high price tag, Eskoz assures affordability without compromise. At eskozclothing.pk, your shopping experience is transformed into an affordable delight, enticing you to engage in a repetitive cycle of enjoyable shopping.

Here’s to an exceptional shopping journey with Eskoz.

Cheers.

Providing your personal data to others

At Eskoz Clothing, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data. By using our services and interacting with our website, you consent to the practices described in this policy.

1. Information Collection:

We collect personal information when you create an account, place an order, sign up for newsletters, or interact with our website in any way. The types of information we collect may include:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details, billing address, and other payment-related details.
  • Purchase History: Information about your orders, preferences, and shopping habits.
  • Communication Preferences: Your choices for receiving marketing communications from us.

2. Use of Personal Information:

We use your personal information for various purposes, including:

  • Processing Orders: Fulfilling your orders, processing payments, and providing customer support.
  • Personalization: Tailoring your shopping experience based on your preferences and purchase history.
  • Communication: Sending order confirmations, shipping updates, promotional offers, and newsletters.
  • Legal Obligations: Complying with legal requirements and resolving disputes.
  • Improving Services: Analyzing website usage and customer preferences to enhance our offerings.

3. Information Sharing:

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as payment processors and shipping companies.
  • Legal Requirements: We may share information to comply with legal obligations, protect our rights, and respond to legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity.

4. Data Security:

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure technologies and encryption protocols.

5. Your Choices:

  • Account Information: You can review and update your account information at any time by logging into your account.
  • Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails.

6. Children’s Privacy:

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

7. Changes to Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting.

8. Contact Us:

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Privacy Team at privacy@eskozclothing.pk.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Last Updated: 20/08/2023

How we use your personal data

At Eskoz Clothing, we consider your privacy a top priority and are committed to using your personal data responsibly. This section outlines how we use the personal information you provide to us to enhance your shopping experience and deliver exceptional services.

1. Order Processing and Fulfillment:

We use your personal data to process and fulfill your orders efficiently. This includes verifying your identity, processing payments, and delivering products to the specified address. Your contact information is essential for communication regarding your order status and delivery updates.

2. Personalization and Customer Experience:

Understanding your preferences and shopping habits helps us tailor your experience to match your unique style. We analyze your purchase history and browsing behavior to provide personalized product recommendations, promotions, and offers that align with your interests.

3. Communication:

We use your provided contact details to communicate important information related to your orders, such as order confirmations, shipping notifications, and delivery updates. Additionally, we may reach out to inform you about exclusive offers, new arrivals, and other promotional activities, keeping you informed about exciting developments at Eskoz Clothing.

4. Customer Support:

Your personal data allows us to provide effective customer support. When you reach out with questions or concerns, having your information on hand helps us address your inquiries promptly and provide solutions tailored to your needs.

5. Account Management:

Maintaining accurate and up-to-date account information is crucial for a seamless shopping experience. Your personal data helps us manage your account efficiently, including order history, address details, and communication preferences.

6. Improving Our Services:

Analyzing aggregated customer data enables us to understand trends and preferences, ultimately enhancing our product selection, website functionality, and overall service offerings. We continually strive to provide an improved and user-friendly experience.

7. Legal and Regulatory Compliance:

We may use your personal data to comply with legal obligations, regulatory requirements, and requests from law enforcement agencies. This ensures that our operations are in line with applicable laws and regulations.

8. Fraud Prevention and Security:

Your personal information is used to prevent fraudulent activities and protect both you and Eskoz Clothing. We employ security measures to detect and prevent unauthorized access, fraudulent transactions, and other potentially harmful activities.

9. Research and Analytics:

We may utilize your data for research and analytical purposes to gain insights into customer preferences, trends, and behaviors. This information helps us improve our product offerings and better cater to your needs.

10. Consent and Opt-Out:

We respect your preferences. If you no longer wish to receive promotional communications from us, you can easily opt out by following the unsubscribe instructions provided in our emails.

Your trust is essential to us, and we handle your personal data with the utmost care. Rest assured that we never sell your information to third parties for marketing purposes.

By providing your personal data and continuing to use our services, you consent to the practices described in this “How We Use Your Personal Data” section. If you have any questions or concerns regarding the use of your personal data, please contact our Privacy Team at privacy@eskozclothing.pk.

Last Updated: 20/08/2023

What Information is collected through technology and by third-parties?

Eskoz Clothing gathers data through technology like cookies and device information to personalize your experience and improve our website. We also collaborate with trusted third-party partners for services such as payments and shipping, ensuring smooth transactions. Our online advertising and social media integration may involve data collection to enhance interactions and offer relevant content. Rest assured, your information is handled responsibly and in accordance with privacy regulations. For details, refer to our Privacy Policy.

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